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Customer Service Representative US/CA

Stamford Stokke LLC Apply before: 2022-05-29

This is a challenging role which will require you to provide premium service to both customers as well as retailers and build relationships to make a lasting positive impression.

The scope of the role is frontline support for both Retailers and Consumers, ranging from “Order desk” functions to product related support and administrative tasks in the contractual area.

The position is located in Stamford, CT, United States.

Some of the key responsibilities are the following:

  • Maintain customer data in ERP System (M3) and in the CRM system (SF) to assure 100% accuracy
  • Receive, process and track orders from customers by phone/E-mail/Chat and Social Media
  • Ensure orders are registered in the Demandware, Altapay and M3 system for shipment and invoicing
  • Issue invoices and credit notes
  • Handle transport and product claims, returns, and exchanges from customers
  • Participate in various other administrative duties of the team
  • Find solutions with other functions in company to meet customers´ unique requirements
  • Be flexible to participate in serving other markets both serving retailers and end consumers in an international and multilingual team

Requirements:

  • Commercial Education
  • Min 1-year experience in a Customer Service role
  • Native or C1 English is a must, additional languages are a big plus
  • Strong service mentality, ready to implement the visions, philosophies and strategies of the company
  • Interest in working with and supporting international teams
  • Ability to work independently

Why join Stokke?

  • Our company values define who we are, what we believe and what we stand for. At Stokke, we are truly better together as ONEStokke. We take pride in our social happenings, celebrating our international and diverse atmosphere with events such as Christmas or a summer party
  • A modern working space and our offices are close or in the heart of the city
  • Flexibility is important to all of us. Stokke is providing a hybrid working model which gives you the opportunity of working up to 3 flexible and 2 days from the office (applicable for office based position)
  • The Stokke Academy takes care of your career development which starts with a global onboarding training introducing you to the Stokke family.
  • Stokke offers an extensive benefit package to its employees, including 401K and health insurance