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Customer Service Representative USCA

Stamford Stokke LLC Apply before: 2022-09-04

This is a challenging role which will require you to provide premium service to both customers as well as retailers and build relationships to make a lasting positive impression.

The scope of the role is frontline support for both Retailers and Consumers, ranging from “Order desk” functions to product related support and administrative tasks in the contractual area.

Some of the key responsibilities are the following:

  • Answer, process, and track orders from customers by phone/email/chat and social media
  • Follow up of orders / check open order list every day (resolve and or/eliminate backlogs)
  • Analyze data, identify trends, and communicate/escalate urgent findings
  • Advise customers about features, benefits, and other details of products
  • Handle transport and product claims and RMAs from customers
  • Provide support for EDI customers for US/CAN accounts
  • Maintain customer data in ERP System (M3) and in the CRM system (SF) to ensure 100% accuracy

Requirements:

  • Native English speaker however, fluency in another language us a big plus particularly Spanish
  • Strong PC user experience (preferably Microsoft Office)
  • Experience working with Excel and pivots
  • Analytical problem solver
  • Collaborative team player
  • Proactive interest to increase customer satisfaction and deepen customer relationships
  • Self-starter with outstanding interpersonal and communication skills
  • Knowledge of EDI systems or experience is plus

Why join Stokke?

  • You will be a part of a company that creates smart and sustainable premium products, that through bonding between child and parent stimulate the child’s development
  • Stokke is an advocate for ethical trade practices and ensures that our business connections take part in a joint responsibility
  • If you want to commit to create high quality products, designed for children and generations to come, we want you to be a part of our team
  • Stokke offers an extensive benefit package to its employees
  • Stokke is providing a hybrid working model which gives you the opportunity of working up to 3 flexible and 2 days from the office
  • Stokke offers an extensive benefit package to its employees, including 401K and health insurance package