About Stokke – Here We Grow

Founded on the west coast of Norway in 1932, Stokke is built on a strong Scandinavian heritage of craftsmanship, quality, and purpose-driven design. For over four decades, our products have championed connection—creating meaningful moments that bring parents and children closer together while supporting healthy child development.

The Position

Parent & Child at the Heart

As Consumer Services Operations Specialist, you will support the day-to-day operations of Stokke's global Consumer Services organization, helping deliver a premium customer experience across markets.

Working closely with local Consumer Services teams, outsourced partners, and cross-functional stakeholders, you will monitor service performance, identify improvement opportunities, and support the continuous enhancement of customer service processes, systems, and ways of working.

Based in Amsterdam (relocation NOT possible) | The Netherlands | Reporting to Senior Consumer Services Manager

Main Responsibilities

Consumer Services Operations

• Support daily Consumer Services operations and performance monitoring.
• Analyze customer contact trends, service KPIs, and customer-impacting issues.
• Coordinate and support the resolution of high-priority customer cases and escalations.

Process Improvement & Customer Experience

• Identify process gaps, root causes, and opportunities to improve efficiency and customer satisfaction.
• Support initiatives that enhance service quality, operational performance, and agent productivity.
• Contribute to the standardization of customer service processes across markets.

Systems & Business Support

• Support the ongoing improvement and adoption of customer service systems, including Zendesk.
• Assist with testing, rollout, and implementation of new tools and processes.
• Support reporting, documentation, and operational best practices.

Documentation & Training

• Maintain process documentation, knowledge articles, and operational guidelines.
• Support training and change management initiatives across the Consumer Services organization.
• Promote knowledge sharing and continuous improvement.

The Ideal Profile

Customer-Focused & Analytical: You enjoy solving problems, identifying trends, and improving customer experiences through data and insights.

Collaborative & Organized: You are proactive, detail-oriented, and comfortable working with multiple stakeholders in a fast-paced international environment.

Experience & Skills

• Bachelor's degree or equivalent combination of education and relevant professional experience preferred.
• 3+ years of experience in Customer Service, Consumer Care, Ecommerce Operations, or a related customer-focused environment.
• Understanding of customer service processes, customer journeys, and service KPIs.
• Experience working with CRM, ERP, customer service, or other business-critical systems.
• Experience supporting process improvement initiatives and operational excellence.
• Strong stakeholder management, communication, and coordination skills.
• Experience working with outsourced service providers is a plus.
• Fluent in English; additional languages are an advantage.

Nice to Have

• Experience with Zendesk, Salesforce, or similar customer service platforms.
• Experience with reporting, performance analysis, and root cause analysis.
• Experience within an international consumer goods or Ecommerce environment.

What We Offer

• A key role supporting Stokke's global Consumer Services organization.
• Opportunity to contribute to process improvements and customer experience initiatives.
• Exposure to international markets and cross-functional collaboration.
• A dynamic, collaborative, and purpose-driven work environment.
• Competitive compensation with a fixed salary range of 45-55k gross per year.

A workplace guided by our values: Parent & Child at the Heart, Agility Speed & Execution, Pioneering Spirit, and Everyone Has a Seat at the Table.