This is a challenging role which will require you to define the fulfillment strategy setup for E-Commerce to ensure right B2C focus with dedicated E-Commerce stock. Partake and lead in various operational excellence projects in E-Commerce.

The position is located in Sindelfingen, Germany.

Some of the key responsibilities are the following:

• Define fulfillment strategy setup for E-Commerce to ensure right B2C focus with dedicated e-commerce stock
• Continuous optimization of E-Commerce operations setup
• Planning and management of external and internal service providers
• Optimization and further development of payment options on stokke.com and backend processes
• Manage 3rd party service providers in the area of Order Management, Risk and Fraud Prevention and Payment Services
• Reporting on stock level and impact of out of stock on total sales
• Monitor stock synchronization across all channels. Conduct regular analysis and take measures to avoid cancellations or lost opportunity by incorrect stock
• Support customer service with inquiries related to check-out and payment processes

Requirements:

• University degree in the field of E-Commerce, Business Administration, IT Business Informatics or Logistics
• Ideally minimum of 5+ years of relevant work experience from a company with an E-Commerce, IT, logistics or related areas
• Fluency in English
• Relevant experience in the area of ​​E-Commerce operations and in the supervision of E-Commerce processes and its technologies
• Profound experience in coordination, operational control and monitoring of external service providers in the areas of fulfilment and payment with regards to specifications and performance
• A high degree of consumer understanding and the ability to think "consumer first" in an operational environment

Why join Stokke?

• You will be a part of a company that creates smart and sustainable premium products, that through bonding between child and parent stimulate the child’s development
• Stokke is an advocate for ethical trade practices and ensures that our business connections take part in a joint responsibility
• If you want to commit to create high quality products, designed for children and generations to come, we want you to be a part of our team
• Stokke offers an extensive benefit package to its employees