E-Commerce Operations Manager

Sindelfingen Stokke GmbH Apply before: 2021-02-11

This is a challenging role which will require you to define the fulfillment strategy setup for E-Commerce to ensure right B2C focus with dedicated E-Commerce stock. Partake and lead in various operational excellence projects in E-Commerce.

The position is located in Sindelfingen, Germany.

Some of the key responsibilities are the following:

  • Define fulfillment strategy setup for E-Commerce to ensure right B2C focus with dedicated e-commerce stock
  • Continuous optimization of E-Commerce operations setup
  • Planning and management of external and internal service providers
  • Optimization and further development of payment options on and backend processes
  • Manage 3rd party service providers in the area of Order Management, Risk and Fraud Prevention and Payment Services
  • Reporting on stock level and impact of out of stock on total sales
  • Monitor stock synchronization across all channels. Conduct regular analysis and take measures to avoid cancellations or lost opportunity by incorrect stock
  • Support customer service with inquiries related to check-out and payment processes


  • University degree in the field of E-Commerce, Business Administration, IT Business Informatics or Logistics
  • Ideally minimum of 5+ years of relevant work experience from a company with an E-Commerce, IT, logistics or related areas
  • Fluency in English
  • Relevant experience in the area of ​​E-Commerce operations and in the supervision of E-Commerce processes and its technologies
  • Profound experience in coordination, operational control and monitoring of external service providers in the areas of fulfilment and payment with regards to specifications and performance
  • A high degree of consumer understanding and the ability to think "consumer first" in an operational environment

Why join Stokke?

  • You will be a part of a company that creates smart and sustainable premium products, that through bonding between child and parent stimulate the child’s development
  • Stokke is an advocate for ethical trade practices and ensures that our business connections take part in a joint responsibility
  • If you want to commit to create high quality products, designed for children and generations to come, we want you to be a part of our team
  • Stokke offers an extensive benefit package to its employees